JSCB «ASIA ALLIANCE BANK» is certified with ISO 9001:2015 quality management system certificate, which is based on a number of quality management principles, such as customer orientation, top management motivation and involvement, process approach and continuous improvement.
The core objective of ISO 9001:2015 is to promote the application of the process approach for the development, adaption, implementation and continuous improvement of the effectiveness of the quality management system, as well as ensuring a high level of customer satisfaction through deeper analysis and implementation of its requirements.
Benefits from accomplishment of ISO 9001:2015 are the followings:
- a significant growth in customer confidence, thus, expanding the customer base,
- improving competitiveness and the possibilities of entering international markets;
- realization of the established goals, achievement of the pre-determined results;
- an increase of effectiveness of the banks’ activity;
- guaranteed provision of all processes with necessary resources.
JSCB «ASIA ALLIANCE BANK» maintains continually the requirements of the standard, which in turn enhance the quality management system and customer satisfaction.